By R. Christopher Haines, Executive VP and Chief Operating Officer You Get (Only) What You Pay For Usage-based insurance (UBI) is currently one of the more popular topics in insurance. (It already has its own abbreviation.) Pretty cool concept. You pay only for what...
By R. Christopher Haines, Executive VP and Chief Operating Officer On the Inside Looking Out Things have really changed in insurance technology over the years. Not all that long ago, insurance systems were almost completely internal-facing. They were used only by...
By R. Christopher Haines, Executive VP and Chief Operating Officer Right This Way Wouldn’t your software implementation benefit from a tour guide? Think about it: When you’re traveling in unknown territory, it’s a great benefit to have a tour guide. Someone who knows...
By R. Christopher Haines, Executive VP and Chief Operating Officer You’re Going to Do What? So let me get this straight. You needed a new policy administration system. Or you wanted a new policy admin system. You were not happy with or were giving up on your previous...
By R. Christopher Haines, Executive VP and Chief Operating Officer Choose Your Partners Wisely. Most insurance companies that succeed with insurance technology seem to use third parties to help them get the most out of their insurance systems. System integrators,...
By R. Christopher Haines, Executive VP and Chief Operating Officer Software needs to be tested. It’s that simple. Before all the software vendors in the room get in an uproar, that’s not a knock on software vendors. It’s the nature of the beast. Anyone who knows the...
