By R. Christopher Haines, Executive VP and Chief Operating Officer What Happened to Change Control? If you were to compile best practices for managing an insurance policy admin system, change control would have to make the list. Insurance systems are complex, with...
By R. Christopher Haines, Executive VP and Chief Operating Officer Relationships between companies and vendors can be tricky due to many factors — budgets, timelines, experience levels, and maybe most of all, personalities. The use of vendors in insurance is at an...
By R. Christopher Haines, Executive VP and Chief Operating Officer How many times have we seen this? A company needs help. Help isn’t free. You quote a price, being as fair as you can; and the company says it can’t afford it: The work will get done in-house. A few...
By R. Christopher Haines, Executive VP and Chief Operating Officer For years, the insurance industry was slow to adopt new technology. It was no secret and not just insurance. All financial services were behind the curve when it came to technology. But in the last few...
By R. Christopher Haines, Executive VP and Chief Operating Officer Who’s going to lead your integration projects? If you work in insurance technology and haven’t been touched by integrations, you must be living off-grid somewhere. System integrations are everywhere....
By R. Christopher Haines, Executive VP and Chief Operating Officer Are you in the Cloud? If not, you’d better get in the Cloud. All the cool kids are in the Cloud. That’s a good enough reason, isn’t it? If you are in the Cloud, why are you there? What sold you? The...
