Our Blog

By R. Christopher Haines, President and CEO There have been a lot of good feelings lately, at least for me. Seeing our entire staff at the same time, in the same place, for the first time in over 15 months was a big deal for me. Being a person who traveled every two...

By R. Christopher Haines, President and CEO For the last few years, I’ve written a blog post every few weeks. When things seemed to go a little crazy at the beginning of March, I chose to shut it down for a while. For quite some time I didn’t really know what to say....

By R. Christopher Haines, President and CEO For those of you bored enough to regularly read my blogs, you know I’m a big baseball fan. And in particular, I’m a huge fan of the Los Angeles Dodgers. The same L.A. Dodgers that were cheated out of the 2017 World Series...

By R. Christopher Haines, President and CEO If my January blog post is finally written the first week of February, that’s probably a sign. But I’d say a good one. January was much like all of 2019 for us. Busy. And as a result, the time just flew by. I think awesome...

By R. Christopher Haines, President and CEO Ho, Ho, Ho. Here we are. Christmas time again. I really enjoy this time of year, but it goes so fast. Seems like we almost jump from Thanksgiving right to the gray, cold days of January. I’m more than likely the most...

By R. Christopher Haines, President and CEO Well, it’s almost here. Something 42 years in the making. December 20th, 2019, will see the release of Episode IX – The Rise of Skywalker, the end of the Skywalker saga portion of Star Wars. What began in 1977 will come to a...

By R. Christopher Haines, President and CEO What do you hope to do? What do you hope to be? In your personal life? In business? And will you really know it when you succeed? What even is the definition of success? I guess it is pretty subjective. I’m not sure our...

By R. Christopher Haines, President and CEO My son Cameron had his tonsils out last week, so I’ve had plenty of time to ponder about tonsils. Luckily, he’s been doing great since surgery. I was 28 when mine came out, and let’s just say he’s doing a lot better than I...

By R. Christopher Haines, President and CEO I’m a huge baseball fan. And this week is one of my favorites of the baseball season – All Star week. Now there are people who will disagree with my excitement and claim the game means nothing, it’s just an exhibition, or it...

By R. Christopher Haines, President and CEO Trust is very simple but, at the same time, very complex. It’s said trust takes a lifetime to build and a moment to destroy. While this is true, sometimes we don’t have a lifetime to try to build trust. Many times it’s a...

By R. Christopher Haines, President and CEO When people think about software testing, they often get lost in the enormity of technology and overwhelmed by things like what to test, how much to test, and other factors such as these. This happens a lot in the CEO’s...

I have to wonder whether any large company really cares what people think about their technology. My answer is leaning towards no. Let me give you examples of my latest experiences:

By R. Christopher Haines, President and CEO I try to consider myself pretty cool under pressure. Someone who can adapt, react, and move forward. But lately, that seems to all be up in the air. We’re doing a little remodeling around the office, and it seems my...

By R. Christopher Haines, President and CEO Sometimes the pressure is overwhelming. It seems everyone is up to something. And half the people are trying to convince everyone else that if you aren’t doing something or you aren’t in love with something, you’re going to...

By R. Christopher Haines, President and CEO One of the biggest problems I observe throughout my day-to-day life is communication. And it’s probably my biggest pet peeve. I struggle to understand how it’s so difficult for some people to communicate. It see it at work,...

By R. Christopher Haines, President and CEO Our first snow of the season has finally arrived. I’m a snow guy. But here in western Ohio, it can be hit or miss. Last year we didn’t see enough all winter to even fire up the snow blower. But this year seems to be a little...

By R. Christopher Haines, President and CEO “Your computer has been infected. We must block your computer.” Man, I love these guys. Night and day, every day of the week, even on holidays. They don’t give. Trying to convince me that my computer is sending them messages...

By R. Christopher Haines, President and CEO Another year has flown by. I say it a lot, but I still can’t believe how quickly time goes. I’m lucky work allows me to be busy most of the time and on the road quite a bit, but that makes it go by even faster. I hope 2018...

By R. Christopher Haines, President and CEO No, I don’t mean my relationship status on social media. I’m talking insurance systems. My cohorts and I live almost every day of our lives eyeballs deep in insurance software implementations. It’s not glamorous or sexy, but...

By R. Christopher Haines, President and CEO It’s that time of year when we’re supposed to be giving thanks. A little fact about me – turkey and dressing is pretty much my favorite meal. Any time of year. But I’ll take any excuse to have a whole meal dedicated to...

By R. Christopher Haines, President and CEO It’s that scary time of year that Halloween fans of all ages love. And probably a few dentists, too. The candy has been out in the stores since the 4th of July and you might still find some if you walk past the Christmas...

By R. Christopher Haines, President and CEO If you’ve ever read anything I’ve written, you probably know we sell testing and implementation services to insurance companies. And if you are an insurance company with any kind of computer system, you’d better be buying...

By R. Christopher Haines, President and CEO We run our business one way. Treat people the way you would like to be treated. That’s it. No other way, and it’s not negotiable. If we’re lucky enough to have an organization choose to be our customer, we’re going to do our...

By R. Christopher Haines, President and CEO I’ve got a problem. Actually, I’ve got quite a few. I understand how imperfect I am more than anyone you will ever meet. But two of my biggest issues are competitiveness and intensity. It seems like I am always telling...

By R. Christopher Haines, President and CEO Have you ever had something you really enjoy, that you went most of your life not even knowing about? Most of you who know me probably know this is going to involve food. And it does. This might sound strange, but for a big...