By R. Christopher Haines, Executive VP and Chief Operating Officer Well, it’s that time of year again. Checking every list twice, making some people’s dreams come true, and completely shattering others — all with the dreaded corporate budget. We all know what a blast...
By R. Christopher Haines, Executive VP and Chief Operating Officer Anyone sick of leftover turkey yet? Many people have probably had everything from turkey sandwiches to turkey pot pie. I love turkey, but even I get sick of it after a while. Speaking of turkeys, in my...
By R. Christopher Haines, Executive VP and Chief Operating Officer Tis the season for being thankful. You’d be hard pressed to find someone more thankful than me. From my first day on this planet, I’ve had the chance to do things, see things, and have things that many...
By R. Christopher Haines, Executive VP and Chief Operating Officer “Can you fill out this RFP to help me send out an RFP? I want to see if you’re qualified enough to write 500 questions that will help us pick a new policy admin system.” To borrow my wife’s favorite...
By R. Christopher Haines, Executive VP and Chief Operating Officer What Happened to Change Control? If you were to compile best practices for managing an insurance policy admin system, change control would have to make the list. Insurance systems are complex, with...
